Best Indonesian Maid Agency in Singapore: How to Choose (2026)

There is no single "best" Indonesian maid agency for every family. The best one for you is licensed, transparent about fees, has a strong record with MOM, and has Indonesian helpers who match your household. This guide gives you 10 checks you can do in an afternoon, explains how to read the official MOM agency directory, and shows Suria's own figures so you can compare.

Suria Employment Agency (EA Licence 02C2836) has placed Indonesian domestic helpers with Singapore families since 2002. We specialise only in Indonesian helpers, so this is the question we answer every day.

10 checks before you choose an Indonesian maid agency

1. MOM licence: the agency's EA licence number should appear on its website and match the MOM Employment Agencies Directory.
2. Helper retention rate: the share of helpers who stay with their employer. A higher rate suggests better matching.
3. Transfer rate: how often helpers transfer away early. Lower is better.
4. Placement volume: how many placements the agency made in the last year, so you know the figures are based on real numbers.
5. Employer rating and reviews: the MOM directory rating, plus Google reviews that mention Indonesian helpers.
6. Demerit points: the MOM directory shows any demerit points for breaches.
7. Published fees: a clear package price with the agency fee, service fee and insurance listed, before you visit.
8. Replacement terms: how many free replacements, for how long, and whether the agency fee for a replacement is charged.
9. Indonesia knowledge: experience with Indonesian recruitment, training and the Indonesian Embassy process, and staff who speak Bahasa Indonesia or Malay.
10. After-placement support: help with work permit renewal, passport renewal, home leave and problems during the contract.

How to read the MOM Employment Agencies Directory

Compare two or three agencies on the same figures and the same period. Figures change over time, so note the date you checked.

1. Open the MOM Employment Agencies Directory and search for the agency by name or licence number.
2. Check that the licence is valid and the address matches the office you will visit.
3. Look at the placement volume, helper retention rate and transfer rate for the latest 12-month period.
4. Read the employer rating and the number of ratings it is based on: a rating from many employers is more reliable.
5. Check for demerit points or suspensions.

Suria's figures, for comparison

You can check every figure yourself in the MOM Employment Agencies Directory.

• MOM EA Licence 02C2836, licensed since 2002 (24 years)
• 233 placements in the MOM directory period 25 Oct 2025 – 25 Oct 2026
• 67.42% helper retention rate and 1.55% transfer rate in the same period
• MOM directory rating 4.2 from 90 employer reviews
• Packages from $1,843.10, with free replacements and the agency fee for a replacement at $0
• Accredited by the Indonesian Embassy and a member of the Association of Employment Agencies Singapore (AEAS)

Fees: what a fair Indonesian maid agency package includes

A full package usually covers the agency fee, a service fee for MOM and third-party costs (work permit, medical check-up, Settling-In Programme, air ticket for a fresh helper) and the helper's compulsory insurance with the security bond guarantee. Ask for the total in writing and what is refunded if you cancel.

Monthly costs are the same whichever agency you choose: the helper's salary, the MOM levy ($300, or $60 with the levy concession) and her food and lodging. A slightly higher package with better replacement terms can cost less overall if the first match does not work out.

Questions to ask the agency before you sign

• How many Indonesian helpers do you have available now, fresh and transfer?
• Can I interview helpers in person or by video call?
• How do you check a helper's work history and skills?
• What exactly is in the package price, and what is extra?
• How many free replacements do I get, and within what period?
• Who helps me with renewal, home leave or problems later in the contract?

Red flags

• No licence number on the website, or one that does not match MOM's directory
• Fees given only verbally, or a much lower price with many "extras" added later
• Pressure to pay before you have seen the service agreement
• No clear replacement policy in writing
• Reviews that look copied or all posted on the same day

See available helpers on our maid list, compare maid agency fees, or visit our office in Bugis.

Ready to meet helpers? See available fresh and transfer helpers on our Indonesian maid agency in Singapore page.

Indonesian helpers available now

41 Indonesian helpers are listed as available right now. See all available helpers.

New Mareta Intan Candra Puspita 25 years New Norma Yunita 40 years New Sumarliana 39 years New Wahyuningsih 31 years New Indira Noviantika 24 years New Suryanti 34 years New Nurhayati 27 years New Siti Maryana 26 years

Related guides

• Hiring an Indonesian domestic helper
• Indonesian maid salary guide
• Cost of hiring a maid in Singapore
• Maid interview questions