Introduction
Hiring a Migrant Domestic Worker (MDW) is a big step for any household in Singapore. A good employer-helper relationship brings comfort, trust, and peace of mind. However, misunderstandings can happen—often because of cultural differences, language barriers, or unclear expectations. At Suria Employment Agency, we’ve seen how small issues, if not managed early, can grow into conflicts. This guide explains the most common misunderstandings and how both employers and helpers can avoid them.
1. Language and Communication Barriers
Many helpers, especially first-timers, may not be fluent in English or the employer’s preferred language. Miscommunication can lead to mistakes in chores, childcare, or cooking.
How to Avoid It:
- Use simple, clear instructions.
- Show rather than only tell (e.g., demonstrate how you want chores done).
- Encourage your helper to ask questions if unsure.
2. Different Expectations of Household Standards
Some employers expect a very high level of cleanliness, while helpers may come from backgrounds where standards differ. This gap often causes frustration on both sides.
How to Avoid It:
- Create a written household chore schedule.
- Be specific (e.g., “wipe dining table after every meal” vs. “keep the dining area clean”).
- Provide feedback in a constructive way.
3. Food Preferences and Meal Preparation
Helpers may not be familiar with Singaporean or employer’s family food preferences. Employers sometimes assume the helper knows their taste.
How to Avoid It:
- Discuss meal preferences clearly.
- Share recipes or demonstrate cooking styles.
- Allow flexibility for the helper to prepare her own food when possible.
4. Privacy and Personal Boundaries
Some employers expect helpers to be available 24/7, while helpers may need personal time after work. This misunderstanding can lead to burnout.
How to Avoid It:
- Respect rest days and personal space.
- Set fair boundaries on mobile phone use and leisure time.
- Build trust by giving reasonable independence when tasks are completed.
5. Handling Money and Valuables
Misunderstandings may arise if helpers are not clear on what expenses they can manage (e.g., groceries, small household items).
How to Avoid It:
- Be transparent about financial responsibilities.
- Provide clear instructions for grocery shopping and keep receipts.
- Avoid leaving valuables in open spaces to prevent mistrust.
6. Cultural Differences and Misinterpretations
Different cultures have different ways of speaking, showing respect, or managing time. Sometimes, what an employer sees as “careless” may just be a cultural habit.
How to Avoid It:
- Learn a little about your helper’s culture.
- Approach conflicts with patience rather than anger.
- Seek clarification before assuming disrespect.
7. Unclear Roles in Childcare or Elderly Care
Some helpers may feel unsure about discipline methods for children or care routines for the elderly if not explained clearly.
How to Avoid It:
- Clearly outline what the helper is responsible for.
- Provide written routines for children or elderly family members.
- Keep communication open with regular check-ins.
Conclusion
Most employer-helper conflicts come not from bad intentions but from unclear communication and mismatched expectations. By setting clear guidelines, showing patience, and respecting each other’s needs, employers can build a lasting and positive relationship with their helpers.
At Suria Employment Agency (Lic No: 02C2836), we don’t just match helpers to employers—we guide families and helpers on building strong, respectful, and long-term partnerships.
👉 Contact Suria today and let us help you find the right helper for your home, with the right support to prevent misunderstandings.